These terms explain how 500 Casino works, what you agree to when you sign up, and how we protect both you and the integrity of our games. Read them carefully. They form the contract between you and us.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money or solve financial problems. If it stops being fun, it’s time to take action.
We offer several tools to help you stay in control:
- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict how much you can lose over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. - Self-exclusion: Permanently block your access to our site for a minimum of six months.
You can set or adjust these limits in your account settings. New limits apply straight away. If you want to raise a limit, a 24-hour waiting period applies so you have time to reconsider.
Signs that gambling may be becoming a problem include chasing losses, lying about how much you’ve spent, or feeling anxious when not playing. These are common and nothing to be ashamed of. But they do mean it’s time to seek support.
Free, confidential help is available from organisations like GamCare and the National Gambling Helpline. You can also sign up for GAMSTOP, the UK’s national self-exclusion scheme, which blocks your access to all licensed gambling sites for a set period.
Our site is strictly for adults aged 18 and over. We verify age during registration and may request ID before allowing withdrawals. If you share a device with children, consider using parental control software such as Net Nanny or K9 Web Protection to restrict access.
Account and Gameplay Rules
Only one account per person is allowed. You must be at least 18 years old and physically located in the United Kingdom to register.
When you sign up, you’ll need to provide accurate personal details. Before your first withdrawal, we’ll ask for proof of identity and address. This is standard practice under anti-money laundering rules and helps keep everyone safe.
Bonuses come with conditions. Most require you to wager a certain amount before you can withdraw winnings. Not all games contribute equally toward this requirement, and bonuses usually expire if unused within a set time. There’s often a cap on how much you can cash out from bonus funds. Trying to exploit offers through multiple accounts or other tactics will result in forfeited bonuses and possible account closure.
Inactive accounts, those with no logins or activity for 12 months, may be closed after notice, with any remaining balance returned minus a small administration fee if permitted by law.
Cheating, collusion, use of bots, or filing false chargebacks breaches our terms and may lead to account termination and reporting to authorities.
If you have a complaint, contact our support team first. If unresolved within eight weeks, you can escalate it to the Gambling Commission.
We may update these terms. If changes affect your rights significantly, we’ll notify you by email or via a banner on the site before they take effect.
Privacy and Data Use
We collect several types of data:
- Identity and contact details (name, email, date of birth) for account creation. - Payment information (card or e-wallet details) processed securely by third-party providers. - Technical data (IP address, device type, cookies) to ensure site security and performance.
We process this data to run your account, meet legal obligations (like preventing fraud), and improve our service. We do not sell your data.
Your information may be shared with payment processors, identity verification services, and regulators like the Gambling Commission. But only where necessary and under strict confidentiality agreements.
Records are kept for five years after account closure, as required by law.
You have the right to access, correct, delete, or transfer your data, and to object to certain uses. To exercise these rights, email our data protection contact (details in the website footer).
We use cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site traffic. - Marketing cookies show relevant ads (you can opt out).
All data sent between your device and our servers is encrypted. Access to your data is limited to staff who need it for their role.
Licensing and Compliance
500 Casino operates under a licence issued by the Gambling Commission. This means we follow strict rules on fairness, security, and player protection. Our games are regularly tested by independent labs to ensure random outcomes.
Money laundering is illegal. We monitor transactions and may ask for source-of-funds evidence if activity appears unusual. Cooperation with these checks is part of using our service.