500 Casino holds a valid licence from the Gambling Commission. This means our operations meet strict standards for fairness, security, and player protection. Below you’ll find clear information about how we manage accounts, protect your data, and support responsible gambling.
Responsible Gambling
Gambling should be entertainment, not a way to make money. If it ever feels like a problem, help is available. And it’s free and confidential.
We offer several tools to help you stay in control:
- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict how much you can lose over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Choose how often you receive pop-up reminders showing your session time and net win/loss. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Use GAMSTOP to block your access to all Gambling Commission. Licensed sites for a minimum of six months.
All limit reductions take effect immediately. Requests to increase limits are delayed by 24 hours to give you time to reconsider.
Signs that gambling might be becoming a problem include chasing losses, lying about how much you’ve spent, or gambling to escape stress. None of this is weakness. It’s human. Organisations like GamCare, the National Gambling Helpline, and BeGambleAware provide non-judgemental support.
Accounts are only open to those aged 18 or over. We verify age during registration. If you share a device with under-18s, consider installing blocking software such as Gamban or Net Nanny to prevent accidental access.
Terms and Account Rules
Only one account per person is allowed. You must be physically located in Great Britain when you register and play.
During sign-up, you’ll provide personal details. Before your first withdrawal, we’ll ask for documents to confirm your identity, address, and payment method. This is standard practice known as Know Your Customer (KYC). It helps stop fraud and money laundering.
Bonuses come with conditions. These typically include: – Wagering requirements (how many times you must play through the bonus) – Game eligibility (some games contribute less or not at all) – Expiry dates – Maximum cashout limits
Breaking bonus terms, like opening multiple accounts or using bots, will void any offer and may lead to account closure.
Inactive accounts (no logins for 12 months) may be closed, but any remaining balance will be returned after verification.
Cheating, collusion, automated play, or disputing legitimate transactions (“chargebacks”) breaches our fair play policy. Such actions result in account termination and possible reporting to the Gambling Commission.
If you have a complaint, contact our support team first. If unresolved within eight weeks, you can escalate it directly to the Gambling Commission.
We may update these terms. When we do, we’ll notify you by email or via a notice on-site before changes take effect.
Privacy and Data Protection
We collect the following data for specific reasons:
- Identity and contact details: To confirm you’re over 18 and eligible to play. - Payment information: To process deposits and withdrawals securely. - Technical and usage data: To detect fraud, improve site performance, and ensure games run fairly.
We rely on legal grounds like contractual necessity (to run your account), legal obligation (anti-money laundering rules), and legitimate interest (fraud prevention). We never sell your data.
We share information only with: – Payment processors – Identity verification services – The Gambling Commission, if required
UK law requires us to keep certain records for five years after account closure.
You have rights under data protection law: to see what we hold, correct errors, request deletion (where legally permitted), move your data elsewhere, or object to certain processing. Email our data team to exercise any of these.
Our site uses cookies: - Essential cookies: Needed to log in and play games. - Analytics cookies: Help us understand site traffic (you can opt out). - Marketing cookies: Used for personalised ads (you can refuse these).
All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.
Compliance and Oversight
As a Gambling Commission. Licensed operator, 500 Casino follows UK laws on anti-money laundering (AML), social responsibility, and game integrity. Independent testing labs regularly audit our random number generators to guarantee fair outcomes.
Your safety matters. That’s why every part of our service, from account setup to payout, is built around regulatory standards designed to protect players like you.