This page explains how 500 Casino handles your personal information, what tools we offer to help you gamble safely, and the rules that apply when you use our site. We are committed to transparency, fairness, and compliance with all applicable laws in the United Kingdom.
Your Personal Data
We collect several types of information when you register and play with us. This includes your name, date of birth, address, email, phone number, payment details, and technical data such as your IP address and device type. We also record your gameplay activity, deposits, withdrawals, and support interactions.
We use this data to verify your identity, process payments, prevent fraud, comply with legal obligations, and improve our service. Our legal basis for processing includes contractual necessity (to provide you with an account), legal compliance (especially under anti-money laundering rules), and our legitimate interest in running a secure and fair gaming environment.
Your data is never sold. We share it only with trusted third parties who help us operate, such as payment processors, identity verification services, and regulatory bodies like the Gambling Commission, always under strict confidentiality agreements.
We keep your personal data for as long as required by law, typically five years after your last transaction or account closure. This is a legal requirement for licensed operators in the UK.
You have the right to access, correct, delete, or transfer your data. You can also object to certain types of processing. To exercise these rights, contact our data protection team through the support channel on the website.
Cookies and Tracking
Our site uses cookies to function properly and to understand how visitors use it. Essential cookies are required for login, security, and game functionality. They cannot be switched off. Analytics cookies help us measure site performance, while marketing cookies (used only with your consent) allow tailored advertising.
You can manage your cookie preferences via the banner that appears on your first visit or through your browser settings. Disabling non-essential cookies will not affect your ability to play games.
All data transmitted between your device and our servers is protected using industry-standard encryption.
Playing Responsibly
Gambling should always be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available. And it’s free and confidential.
500 Casino provides several tools to help you stay in control:
- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. These take effect immediately. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Use GAMSTOP to block yourself from all UK-licensed gambling sites for a minimum of six months.
Any limit you lower applies straight away. If you want to raise a limit, a 24-hour waiting period applies to give you time to reconsider.
Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, borrowing money to gamble, or feeling restless when you try to cut down. If any of this sounds familiar, reach out for support. Organisations like GamCare, BeGambleAware, and the National Gambling Helpline offer immediate help.
Our site is strictly for adults aged 18 and over. We carry out age verification checks during registration and before your first withdrawal. If you share a computer with children, consider installing blocking software such as Net Nanny or Gamban to prevent underage access.
Account Rules and Fair Play
Only one account per person is allowed. You must be a UK resident aged 18 or over to register. During sign-up, you’ll need to provide accurate personal details. Before your first withdrawal, we’ll ask for documents to confirm your identity, address, and payment method. This is standard practice under KYC (Know Your Customer) rules.
Bonuses come with terms: wagering requirements, eligible games, expiry dates, and caps on how much you can withdraw from bonus funds. Bonus abuse, such as creating multiple accounts or exploiting loopholes, will result in offers being voided.
Inactive accounts (no logins or transactions for 12 months) may incur a dormancy fee after written notice.
Cheating, collusion, bot usage, or fraudulent chargebacks are prohibited. Breaches may lead to account suspension and reporting to the Gambling Commission.
If you have a complaint, contact our support team first. If unresolved within eight weeks, you can escalate it to an independent Alternative Dispute Resolution (ADR) provider approved by the Gambling Commission. As a last resort, you may refer the matter directly to the regulator.
We may update these terms occasionally. Significant changes will be communicated via email or a prominent notice on the site. Continued use after such notice means you accept the revised terms.