500 Casino is committed to offering a safe and fair gaming environment. Gambling should always be a form of entertainment, not a way to make money or solve financial problems. This page explains the tools, policies, and support available to help you stay in control.
Staying in Control
Gambling is meant to be fun, but it can become a problem for some people. If you feel that your gambling is no longer enjoyable or is affecting your daily life, it may be time to take action. Common warning signs include chasing losses, hiding how much you spend or play, borrowing money to gamble, or feeling restless when trying to cut down.
500 Casino provides several tools to help you manage your play:
- Deposit limits: Set a maximum amount you can deposit over a day, week, or month. Any reduction takes effect immediately. Increases require a 24-hour waiting period. - Loss limits: Cap the total amount you can lose during a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. Your account will be paused, and you won’t be able to log in or place bets. - Self-exclusion: Block your account for a minimum of six months. During this time, you cannot reopen it or register a new one. This action also registers you with GAMSTOP, the UK’s national self-exclusion scheme, which prevents you from using other licensed gambling sites.
These settings can be adjusted any time in your account under “Responsible Gaming.” Changes that reduce your limits apply straight away. Increases are delayed to give you time to reconsider.
Getting Help
If you think gambling is becoming a problem, free and confidential support is available. Organisations like GamCare, the National Gambling Helpline, and BeGambleAware offer advice, counselling, and practical help. You can also sign up directly with GAMSTOP to exclude yourself from all UK-licensed gambling websites.
Protecting Underage Players
You must be at least 18 years old to open an account or gamble on 500 Casino. We verify age and identity during registration and before processing withdrawals. If you share a device with children or vulnerable individuals, consider installing blocking software such as Net Nanny or Gamban to restrict access to gambling sites.
Account and Fair Play Rules
Only one account per person is allowed. You must provide accurate personal details and complete identity verification (known as KYC. Know Your Customer) before your first withdrawal. This helps prevent fraud, money laundering, and underage gambling.
Bonuses come with terms, including wagering requirements, game eligibility, expiry dates, and maximum cashout limits. Abusing bonuses, such as creating multiple accounts or using bots, will result in offers being voided and possible account closure.
We monitor gameplay for fairness. Collusion, automated play, and fraudulent chargebacks are strictly prohibited. Dormant accounts (inactive for 12 months) may incur a small monthly fee after written notice.
If you have a complaint that we cannot resolve directly, you can escalate it to the Gambling Commission, which oversees all licensed operators in the UK.
How We Handle Your Data
We collect personal information to run your account securely and meet legal obligations. This includes identity documents, contact details, payment data, and technical logs like IP addresses and device type.
Your data is processed to: – Verify your identity and age – Prevent fraud and money laundering – Fulfil contracts (e.g., paying winnings) – Comply with laws enforced by the Gambling Commission
We share data only with trusted partners, such as payment processors and verification services, and never sell it. Regulators may request records as part of their oversight duties.
You have rights under data protection law. You can ask to see your data, correct mistakes, request deletion (where permitted), or object to certain uses. Contact our data team through the support page to exercise these rights.
We use cookies to keep your session secure (essential cookies), understand site performance (analytics), and show relevant promotions (marketing). You can manage non-essential cookies via the cookie banner when you visit the site.
All data sent between your device and our servers is encrypted. Staff access to personal information is restricted to those who need it for their role.
Remember: if gambling stops being fun, it’s time to act. Use the tools, talk to someone, or take a break. Support is there when you need it.